IT Service Manager

Team player? Forward thinker? Co-creator?

We are success advocates, IT enthusiasts, reinventors - and are looking for you to live and carry forward our purpose of "Empowering people to do what they love". Flat hierarchies, room for ideas and a team that lives and breathes technology: do you want to help shape it?

Then we are looking for you!

Your main tasks

• Establishing, maintaining and developing long-term customer relationships as a central point of contact for all IT service matters.
• Analysis of customer needs, advice on IT services and development of customized solutions in collaboration with internal departments.
• Drafting, negotiating, and renewing IT service contracts (including framework agreements and SLAs) and managing service catalogs.
• Ensuring and continuously optimizing agreed-upon service levels, as well as coordinating incidents and service requests, including escalation management and service management meetings.
• Assisting with the onboarding of new customers/services (transition, handover, etc.).
• Billing for monthly services.
• Managing day-to-day operations involving 1st, 2nd, and 3rd-level support, engineering, and external providers.
• Ensuring customer satisfaction.

Your strengths and knowledge

• Several years of experience in IT operations/ITSM, ideally in an IT service provider or managed services environment.
• Higher education (vocational school / university of applied sciences) and ITIL certification(s).
• Knowledge in the management and optimization of IT service processes and in dealing with service contracts.
• Strong customer orientation, good interpersonal skills, sociability, strong communication and negotiation skills.
• Independent and autonomous way of working as well as analytical and results-oriented thinking and approach.
• Above-average dedication, persuasiveness, and conflict resolution skills.
• Very good written and spoken German and English.

What ITpoint offers you

• A collegial and empathetic environment with open communication
• 40-hour week and flexible home office - we promote the compatibility of family and work
• Financial support for further training
• A contribution of CHF 200 towards your sports subscription
• Team and company events
• ...and much more...

Match?

Our friendly HR team will be happy to help you with all the how's, where's, what's, when's, why's and wherefore's. Of course, you can also use our website at itpoint.ch as a self-service. We look forward to hearing from you!

E-mail: bewerbung@itpoint.ch