IT Service Manager

Team player? Forward thinker? Co-creator?

We are success advocates, IT enthusiasts, reinventors - and are looking for you to live and carry forward our purpose of "Empowering people to do what they love". Flat hierarchies, room for ideas and a team that lives and breathes technology: do you want to help shape it?

Then we are looking for you!

Your role

As an IT Service Manager, you will play a key role at the intersection of customer service, operations, engineering, and account management.

You will be responsible for the day-to-day operations of our ORIA Cloud Services for specific clients and will ensure that agreed-upon services are delivered reliably, transparently, and to a high standard. In this way, you will ensure that our clients not only enjoy stable service but also experience their IT services as a true source of added value.

Your main tasks

• You will be responsible for specific clients in the ORIA Cloud Services division.
• You will ensure day-to-day operations and coordinate service delivery with internal teams.
• You actively support your clients, conduct service management meetings, and ensure clear, consistent communication.
• You monitor service levels and KPIs. If there are any deviations, you take appropriate action.
• You will understand and document customer requirements and work with the Solution Design Team to develop solutions.
• You will assist with escalations, prioritize issues, and ensure transparency with the customer.
• You will maintain and further develop the customer service catalogs, SLAs, and service processes.
• You ensure your customers' profitability.
• You will work closely with the operations and engineering teams, project managers, and account management.

Your strengths and knowledge

• You have experience in IT service management, managed services, IT operations, or a similar role.
• You understand how modern IT infrastructures and cloud services work and can explain technical topics in a way that is easy to understand.
• You are familiar with ITIL processes, SLAs, KPIs, and service reporting.
• You enjoy interacting with customers and building long-term relationships with them.
• You identify customer needs and work with technical teams to develop solutions based on them.
• You work in an organized and independent manner and are able to maintain a clear overview even when dealing with multiple clients and topics.
• You have a strong understanding of quality, cost-effectiveness, and customer satisfaction in the service industry.
• German is your native language, and you are fluent in English.

What ITpoint offers you

• A collegial and empathetic environment with open communication
• 40-hour week and flexible home office - we promote the compatibility of family and work
• Financial support for further training
• A contribution of CHF 200 towards your sports subscription
• Team and company events
• ...and much more...

Match?

Our friendly HR team will be happy to help you with all the how's, where's, what's, when's, why's and wherefore's. Of course, you can also use our website at itpoint.ch as a self-service. We look forward to hearing from you!

E-mail: bewerbung@itpoint.ch